Your comments

Hi Christophe, 

User permissions have some effect, mostly pertaining to project creation and management.

Initially we didn't want to limit what users can do, because some companies have clients who are actively involved in testing and reporting bugs.

However, this is something we've considered doing and will be rolling out these next few weeks.

Thanks,

Simon
There are several problems with this, the number one being preview and efficiency. You can't preview a word document, and there are often testers with the bad habit of adding screenshots into word documents.

But I take it this is for adding relevant project files to a bug report? I think what we could do is add custom file support management per account.
We'll add email notification management. Thanks!