1) The last screen grab, you commented on, does not reflect the current status retrieved from the archived files with the bugs #2~5 present and #1 still missing, contrary to you claim that nothing is lost when a bug is closed.

2) I created a total of 5 bugs so the fact all 5 were visible with the filter "New" applied means something but, whatever it is, it is not reflecting the reality since the app seemed partially crashed at the time when the screen grab was done.

The main reason, I decided to evaluate your app, was my need to be able to clearly attach each image to the related comment, the feature which seems to be surprisingly missing in many other comparable bug trackers which prefer to globalize attachments for a bug.

Since, we do not have a doubt that your app (or the related network communication) crashed, making it nonoperational when I was actively using it, please be informed that I do not plan to use your product at this time so no further follow up is required. Thank you for your feedback.

Apparently, #3 above state was possible for me because I was still accessing the browser-cached files but, by then, my entire project data was gone on your server. This problem, I suspect, might be related not to any concurrent software change, you performed on your side, but to how your app recovers after a related exception condition (S3 API issue?). Losing an entire project with no restore option is, arguably, an alpha-stage event.

My statements are based on what I observe with my eyes:

1) Initial problem was that the app did not allowed me to create a new bug (#6) and I was asked to contact support;
2) #1 bug disappeared from the list after I closed it and there is no view filter applied so I do not have idea what are you talking about
3) I can see in the Bug Tracker my old bugs #2~#5 but the Navigate list shows no project created at all, I previously created to hold all bugs #1~#5.

Situation is more complicated that what I reported above. I can access all my old bugs #2~#5 (#1 was closed before so it is deleted now) but the Navigate menu tells me that there is no Project set up, I originally created and to which these 5 bugs belong. In other words, it seems to be an incomplete restoration as least so far.