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Project disappeared
I was testing your beta-stage app for bug tracking for my pre-production cloud environment and was able to create a single project and several bug status entries for 5 bugs. All was fine until I encountered a bug: I could not create a new bug. I receive a message to contact your support. After re-login, I was informed that I have no project at all: all bugs' data disappeared. After a moderate time, the missing project was restored with at least 1 minor problem: a bug which is in Resolved status does not have its background color changed to green, as I observed it before the crash.
My additional suggestions is that the app should issue a warning message whenever users choose Change Status of a bug to Closed to inform that it will result in a permanent removal of this bug data.
Answer
Closing a bug does not result in removal of data. Closed is just a status. I see in your screenshot that you have filters applied, maybe you mistakenly hid your bugs? We did not make any changes to the app today, so this isn't the result of a bug.
Situation is more complicated that what I reported above. I can access all my old bugs #2~#5 (#1 was closed before so it is deleted now) but the Navigate menu tells me that there is no Project set up, I originally created and to which these 5 bugs belong. In other words, it seems to be an incomplete restoration as least so far.
My statements are based on what I observe with my eyes:
1) Initial problem was that the app did not allowed me to create a new bug (#6) and I was asked to contact support;
2) #1 bug disappeared from the list after I closed it and there is no view filter applied so I do not have idea what are you talking about
3) I can see in the Bug Tracker my old bugs #2~#5 but the Navigate list shows no project created at all, I previously created to hold all bugs #1~#5.
Apparently, #3 above state was possible for me because I was still accessing the browser-cached files but, by then, my entire project data was gone on your server. This problem, I suspect, might be related not to any concurrent software change, you performed on your side, but to how your app recovers after a related exception condition (S3 API issue?). Losing an entire project with no restore option is, arguably, an alpha-stage event.
Hi Eworkflow,
Below our answers in red:
1) Initial problem was that the app did not allowed me to create a new bug (#6) and I was asked to contact support;
This was caused by a temporary glitch and has been fixed since then.
2) bug disappeared from the list after I closed it and there is no view filter applied so I do not have idea what are you talking about
This is the screenshot you posted. Here you can clearly see that a filter is applied to list only "New" bugs.
3) I can see in the Bug Tracker my old bugs #2~#5 but the Navigate list shows no project created at all, I previously created to hold all bugs #1~#5. Apparently, #3 above state was possible for me because I was still accessing the browser-cached files but, by then, my entire project data was gone on your server.
No data was lost. You, or someone in your organization archived the project. It can be found under "Archived projects" section.
1) The last screen grab, you commented on, does not reflect the current status retrieved from the archived files with the bugs #2~5 present and #1 still missing, contrary to you claim that nothing is lost when a bug is closed.
2) I created a total of 5 bugs so the fact all 5 were visible with the filter "New" applied means something but, whatever it is, it is not reflecting the reality since the app seemed partially crashed at the time when the screen grab was done.
The main reason, I decided to evaluate your app, was my need to be able to clearly attach each image to the related comment, the feature which seems to be surprisingly missing in many other comparable bug trackers which prefer to globalize attachments for a bug.
Since, we do not have a doubt that your app (or the related network communication) crashed, making it nonoperational when I was actively using it, please be informed that I do not plan to use your product at this time so no further follow up is required. Thank you for your feedback.
Customer support service by UserEcho
Hi Eworkflow,
Below our answers in red:
1) Initial problem was that the app did not allowed me to create a new bug (#6) and I was asked to contact support;
This was caused by a temporary glitch and has been fixed since then.
2) bug disappeared from the list after I closed it and there is no view filter applied so I do not have idea what are you talking about
This is the screenshot you posted. Here you can clearly see that a filter is applied to list only "New" bugs.
3) I can see in the Bug Tracker my old bugs #2~#5 but the Navigate list shows no project created at all, I previously created to hold all bugs #1~#5. Apparently, #3 above state was possible for me because I was still accessing the browser-cached files but, by then, my entire project data was gone on your server.
No data was lost. You, or someone in your organization archived the project. It can be found under "Archived projects" section.