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I love the "ticket" idea where you could select bug, tasks, change requests, etc. like mentioned in the original. This would be greatly valuable to my project. I am hesitant to report things that are not actually a "bug". Selecting a "type" of bug just isn't the same thing as selecting a type of report or "ticket" that is being created.
Thanks!
Yes, please allow user to change the time zone. This would be very helpful.
Сервис поддержки клиентов работает на платформе UserEcho
I was having similar issues. Now When I mark an active bug as "closed" it posts twice to slack. Once as if it were marked resolved, a second time as marked closed. Not a huge deal but doubles the amount of scrolling in that particular thread.