+1
Fertiggestellt
Better organization of tickets
As I can see, I can change status on a ticket, also setting it as "closed" and "unassigned" but anyway it remains in main lists of projects. After inserting several tickets, I'll have hundreds of tickets listed, "new", "confirmed", "resolved", "closed".... how to archive these finished tasks?
Customer support service by UserEcho
I think that hide closed tickets in dedicated area will be the best solution. More in general, working on a ticket is a transition between many status in time, Some sort of "logical flow" that categorize, group and show "cronological passages" of hundresd tickets present in a project, should be very useful :-)
Why don't you just use the filters at the top of the list of bugs and select all bugs except closed ones? Does this not achieve what you want?
Simon