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Please vote for this thread instead of creating a new one: https://leantesting.userecho.com/topic/449183-add-ability-to-create-your-own-company-specific-statusses/
As this is related to formatting, I've added your comment here: https://leantesting.userecho.com/topic/473219-formatting-of-text-in-bugs-detail/ for easier tracking
You should be able to hyperlink text in bugs
You will be able to customize the "bug types" in the next update.
This will be possible with the custom statuses. Updates will be provided here: https://leantesting.userecho.com/topic/449183-add-ability-to-create-your-own-company-specific-statusses/
Customer support service by UserEcho
