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There is no Actual Result field. Can we add?
default defect structure:
summary/title
preconditions(can be description section or whatever)
steps to reproduce
actual result
expected result
summary/title
preconditions(can be description section or whatever)
steps to reproduce
actual result
expected result
Сервис поддержки клиентов работает на платформе UserEcho
If you're going to have "Expected", I feel like you should have "Actual". It might even make more sense to change the fields to: "Action Performed", "Expected Results", "Actual Results".
The other (and probably more realistic) option would be to change the name of "Expected Results" to "Details".