+4
Answered
What rights has which role?
I do not see what the role's differences are - without trying myself ...
Customer support service by UserEcho
- Account Manager: Has all permissions, manages the organization, the users, everything. He's the king!
- Project Manager: Can manage every aspect related to one project. He can invite users, archive projects, delete any bugs, change the status of any bug, etc.
- Developer: Can report bugs and update bugs, delete his own bugs, but not other people's bugs.
- Tester: Can report bugs, update bugs and delete his own bugs, but not other people's bugs (same as "Developer".)
- Client: Can report bugs, update bugs and delete his own bugs, but not other people's bugs (same as "Developer".)
At the moment, Developer, Tester and Client are very similar because we couldn't think of any reason why there should be significant differences in permissions between all. Maybe we'll add a read-only Client role if there's enough demand, and we are open to making changes if you have other needs.
I agree. For a previous bug tracking software that we used, we had ability to flag a bug as internal or external (defaulted based on user profile) and internal users could see all bugs, external users could only see external bugs. This prevents clients from seeing bugs that were resolved before the version of the app that they started testing/using.