Based on the example posted by Anna above, it really feels like each of these items should be a test case, and not a step. This is further reinforced by the fact that every item that you call a "Step" requires a "Pass / Fail" result.

Here's a good way this would work based on the example above: "Test Step Name" a Component, "Instruction" a Test Case, "Expected Result" the Expected result. That works.

Ultimately, we understand that every company has different requirements and that our tool might not be perfectly adapted to all these requirements. We have to build for the majority of users and sadly cannot make modifications for a single organization. I'm happy to leave this thread open and we'd definitely do something about it if enough users vote for it, but the majority of users are happy with the solution as it is now and have requested other features that we need to prioritize at this time.

Thank you, it's always beneficial to see how users use the tool and how we can make it more useful to them.

When you create an organization, you are automatically the account manager. However, you can have another role in another organization.

Good point. I'll see what we can do.