One question: why aren't you using "Resolved" as "Ready for QA"?

This is a very useful explanation. Thank you. I was just writing a blog post on the subject and you kinda just made the whole thing fall apart. Now I have to re-think my arguments :-)

But FYI - we're working on this next after the API is released next week.

HAHAHAHAHAHAHAHAHA I like this idea. :-)

We'll test + fix.

Because ABC is Account Manager, he automatically has access to all the projects in his organization. He is the King :-)

That's a good idea, many people have requested this.