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Many projects or companies have their own bug tracking processes and / or status definitions. Being able to continue to use these processes will definately lower the barrier to start using the system.
Didn't find any way to remove a bug (that it is not visible anymore). I would allow this only for account manager and a bug reporter.
If i report a bug that someone else already reported, anyone should be able to reference the new bug report to the old bug report.... makes it easier to track duplicates
I haven't received any bug mail yet. I would like to receive an email upon bug creation and then upon every comment. I have set checked all the options in my notification settings. :/ I'm confused. I wonder what I'm doing wrong.
Customer support service by UserEcho