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Many projects or companies have their own bug tracking processes and / or status definitions. Being able to continue to use these processes will definately lower the barrier to start using the system.
If i report a bug that someone else already reported, anyone should be able to reference the new bug report to the old bug report.... makes it easier to track duplicates
Didn't find any way to remove a bug (that it is not visible anymore). I would allow this only for account manager and a bug reporter.
I haven't received any bug mail yet. I would like to receive an email upon bug creation and then upon every comment. I have set checked all the options in my notification settings. :/ I'm confused. I wonder what I'm doing wrong.
Customer support service by UserEcho